We are Apex Recruitment Services

Customer Service Representative

Location: Warwick
Hybrid Working Model

Permanent role

Up to £30,000 per annum + Benefits

Join a global automotive leader as a Customer Service Representative in Warwick. This permanent role offers a salary of up to £30,000 per annum, hybrid working, and the opportunity to act as a key point of contact for customer enquiries, supporting order-to-cash and reverse logistics processes.

You’ll be joining a well-established, premium solutions and components provider with over 100 years of industry expertise. The business supplies advanced fuel, electrical, and aftermarket systems, with a strong focus on innovation, sustainability, and reducing environmental impact.

About the Role:

As a Customer Service Representative, you will play a crucial role in ensuring smooth communication between customers and internal teams. You will manage customer inquiries related to the order-to-cash process and reverse logistics, ensuring accuracy and timely resolution. By collaborating closely with various departments, you will help streamline operations and provide proactive solutions, contributing directly to a seamless customer experience and maintaining high levels of satisfaction.

What’s On Offer

• Competitive salary up to £30,000 per annum
• Monday to Friday working hours
• Discretionary annual bonus (up to 8%)
• 25 days holiday per year
• Health benefits and cashback plan
• Hybrid working model (minimum 3 days onsite in Warwick, subject to business needs)
• Pension scheme with company contributions up to 9%

Key Responsibilities – Customer Service Representative

Order Processing & Compliance

• Accurately process and load customer orders in line with legal and internal compliance requirements
• Act as the primary contact for shipment, packing, and reverse logistics queries

Reverse Logistics Coordination

• Manage returns, warranty claims, stock cleanses, and quality-related issues
• Resolve customer complaints and discrepancies efficiently and professionally

Customer Reporting & Documentation

• Produce customer reports using internal systems
• Raise credit and debit notes in line with financial and legal guidelines

Customer Communication

• Maintain clear, professional communication with customers and internal sales teams
• Ensure all queries are resolved within agreed timelines and company policies

Who We’re Looking For

• We are seeking a proactive, customer-focused professional who thrives in a fast-paced environment.
• Proven experience in customer service or customer relationship management
• Strong telephone and call-handling skills
• Proficient in Microsoft Excel; SAP experience is highly desirable
• Familiarity with Salesforce and Microsoft Teams
• Excellent written and verbal communication skills
• Strong attention to detail and ability to work collaboratively

How to Apply:

If this opportunity sounds like the perfect fit for you, we would love to hear from you. Apply for the Customer Service Representative role today with your CV, and if shortlisted, a member of our recruitment team will be in touch to discuss the role in more detail. All applications are handled with the utmost confidentiality.