We are Apex Recruitment Services

Customer Service Administrator

Location: Coventry
Salary: £30,000 per annum
Contract Type: Temporary-to-Permanent

Hours: Monday to Friday:8:30-17:00 (10 min paid break in morning, 30 mins unpaid at lunch).

About the Company

Join a trusted supplier of high-quality uniforms and workwear solutions, serving clients across various sectors such as emergency services, transport, and security. With a strong focus on operational excellence, innovation, and customer service, the team takes pride in delivering products that make a difference to those who wear them. You'll be part of a company that combines heritage with forward-thinking values, where integrity, teamwork, and attention to detail are at the heart of everything they do.

About the Role

We’re seeking a proactive and highly organised Customer Service Administrator to join our client in Coventry on a temporary-to-permanent basis. This role is key to supporting the Account Management team in care of the complete range of customer accounts and building and maintaining strong and professional customer relationships and collaborating with other departments.

Customer Service Administrator Job Responsibilities:

• Handling incoming telephone calls from customers and internal teams.
• Addressing customer enquiries directly or escalating them as needed
• Processing new orders and making necessary amendments or re-entries
• Managing product returns and associated procedures
• Monitoring and managing customer email in boxes
• Assisting with the development of client reports
• Following up on outstanding orders
• Conducting routine service calls with clients and gathering data
• Performing other reasonable tasks as requested by customers or line manager

Customer Service Administrator Experience:

• Previous experience within a similar role and environment is essential
• Candidates will need to be accurate and able to work to deadlines
• Flexibility to adapt to different processes
• The ability to work both individually and as part of a team
• Excellent communications skills (both written and verbal)
• Good computer skills

How to Apply

If you feel this Customer Service Administrator role aligns with your experience, we would love to hear from you. Apply now and a member of our team will be in touch to arrange a confidential chat about the opportunity.