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  • We are Apex Recruitment Services

    Your next career move could be just one click away

Technical Support Advisor

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Salary: £23k - 26k per year

Location: Warwick, Warwickshire

Job Type: Contract

Date Listed: 13 Aug 2018

Reference: 4135

We are currently recruiting for a Technical Support Advisor to join our client, a European leader within their field with their UK head offices based in Warwick. Priding themselves on innovation, quality and reliability, they are now looking for a Technical Support Advisor to join their team. 

As a Technical Support Advisor, you'll use your technical knowledge along with customer service skills to provide advice and support on a range of products, for which a certain level of expertise is needed.

As a Technical Support Advisor, you will be the key point of contact for customers and provide both pre-sales advice on standards, design and installation and after sales support resolving a variety of queries and complaints. You'll liaise regularly with members of the sales team, colleagues from a range of departments and with the support network from Group Global.

Key responsibilities:

  • Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
  • First point of contact for customers and colleagues regarding technical queries relating to company products
  • Taking ownership to resolving technical queries via telephone, email and correspondences
  • Diagnose, troubleshoot and ensure accurate and efficient resolution to queries are maintained
  • Provide pre-sales support with regards to compatibility and suitability of products for the end-user
  • Deliver administrative support to field service engineers, onsite visits, logistics, reporting and invoicing decisions
  • Drive continuous improvement within the business
  • Assist in the delivery of the in-house Training Programs
  • Ensure the internal Group Quality Process is adhered to
  • Escalate issues to the development teams, quality departments and production facilities
  • Providing quality customer service via phone and email
  • Following set guidelines to determine the status of a particular support request and when necessary progressing the issue for resolution
  • Communicate the outcome of all support requests back to the customer