• We are Apex Recruitment Services

    Your next career move could be just one click away

  • We are Apex Recruitment Services

    Your next career move could be just one click away

German Speaking Account Coordinator

Apply Now

Salary: £20k - 25k per year

Location: Warwick, Warwickshire

Job Type: Permanent

Date Listed: 30 Nov 2018

Reference: 4253

German Speaking Account Coordinator

A global organisation and world leading provider within the Automotive Industry are looking for a German speaking Account Coordinator to join their offices in the Warwick area on a permanent basis. This position will be the operational customer liaison for customer issues related to orders, shipments, product availability and revers logistics. 

Main duties and responsibilities:

-  To provide information to customers/internal team related to order status, shipments and support to maximise sales

-  Manage operational liaison with customers for issues related to Logistics (Orders / Shipment / Returns / Freight)

-  Ensure accurate order load, verify EDI /Teccom orders are received and processed as expected, and that all orders adhere to Legal requirements

-  Support in identifying pricing / credit issues and follow up for resolution

-  Manage shipment preparation and liaise with warehouse for pick/pack and dispatch of goods to customer, ensuring compliance with customer / legal requirements

-  Co-ordinate the processing of Goods Returns & Stock Cleanse requests, ensuring appropriate approvals

-  Ensure electronic messaging is processed correctly (interfaces to warehouse, messages to/from Customers) related to customer's orders/dispatches/billing

-  Support sales forecasting process, with information related to orders & shipments

-  Manage and report customer complaints, and ensure timely feedback and resolution

-  Analyse customer availability, cause code and co-ordinate action plans to resolve issues

-  Provide 1st level product information to customers

-  Manage the issuing of Long-Term Supplier Declarations, in line with legal & Corporate Policy.

Essential requirements:

-  Language skills - fluent in German

-  Educated to B-Tech, NVQ or equivalent qualification / experience

-  Highly numerate and computer literate. Working knowledge of SAP and Excel is desired

-  Strong interpersonal skills with ability to lead and collaborate with other functions and other territories.

-  Demonstrates self-motivation and drive, with strong logic, problem-solving and organisational skills.

-  Demonstrates ability to hit deadlines and manage competing priorities across functions.

-  Preferred: Experience of the Automotive Industry