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German Speaking - Aftersales Technical Expert (EU)

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Salary: Market related

Location: Coventry, West Midlands

Job Type: Permanent

Date Listed: 02 Aug 2022

Reference: 5596

German Speaking - Aftersales Technical Expert (EU)
Location: Field UK/Germany/EU – based
Shift: Days – 40 hours per week

We are currently recruiting for a German Speaking – Aftersales Technical Expert for a specialist Electric Vehicle company, based in the Midlands. This role either be UK or Germany based and is a permanent opportunity.

The duties and responsibilities of the Aftersales Technical Expert (EU):

  •      1st line support for Dealer Network on technical issues
  •      Technical response to dealer (via web app)
  •      Mobile diagnostic support
  •      Mobile Dealer Systems support
  •      Remote diagnostic tool operation by TeamViewer
  •      Additional technician support (training) 1-1
  •      Inspection of Authorised Repair outlets (to Aftersales standards)
  •      Issue and monitoring of Authorised Repairer action plans to improve standards
  •      Office/home based with semi-regular Dealer visits
  •      Assess warranty repairs in market and update/approve on Warranty System
  •      Data analysis from Aftersales IT systems
  •      Support for verification/validation, in-market testing & the management of test plans
  •      Assess dealer repairs/Warranty claims for suitability and correct process
  •      Support for Authorised Repairers, daily coaching with dealer staff to drive a better customer experience, high quality processing and AR efficiency/profitability
  •      Daily collaboration within the Aftersales team to improve consistency in approach and the best quality of advice/support
  •      Working daily with Authorised Repairer staff to ensure the correct and cost-effective warranty repairs take place

The ideal experience for the Aftersales Technical Expert (EU):

  •      Franchised Dealer/Authorised Repairer experience at Master Technician level
  •      Understanding of failure mode detection techniques & analysis
  •      Confident user of IT in particular Microsoft Excel, Word & Outlook
  •      Industry recognised technician qualifications (BTEC ONC/HNC or an apprenticeship combined with relevant experience)
  •      HV electrical professional qualifications BGI/GUV-I 8686 E (desirable but training can be given)
  •      Full driving license is essential

The ideal Aftersales Technical Expert (EU) candidate:

  •      German as 1st language, fluent English (other languages desirable but not essential)
  •      Ability to plan, organise & control time efficiently & profitably
  •      No visa or other restrictions for working in the UK or travelling in the European Union
  •      Attention to detail is a must
  •      Good team player and able to work on own initiative
  •      Flexible, enthusiastic, and self-motivated with good communication skills
  •      Flexible working patterns to provide great customer service

To show your interest in the Aftersales Technical Expert (EU) role please Apply Now with a copy of your CV, should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.