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Fleet Co-ordinator

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Salary: £18k - 19k per year

Location: Upper Heyford, Oxfordshire

Job Type: Temporary

Date Listed: 13 Jul 2021

Reference: 4982

Fleet Co-ordinator

Reporting to, and in direct support of the Account Team Supervisor and indirectly in support of the Customer Service Manager. This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Account Team.

To be an ambassador of the company, always delivering a superb service. Ensuring internal and external customer expectations are met via clear communication to the business via relevant method enabling the client to achieve contracted KPI’s/SLA’s.

Responsibilities

Duties will include but not be limited to

  • Answering customer/client queries and processing bookings.
  • Advising of estimated delivery dates/chasing late deliveries.
  • Dealing with ad hoc queries, amendments, and customer complaints.
  • Monitor and progress vehicles through various internal departments.
  • To ensure proactive communication is maintained throughout the vehicle fleet and booking process. · Liaising with and maintaining a professional point of contact with the Client.
  • Be a service advocate and always maintain a positive and professional nature. Person Requirements
  • Strong administration and interpersonal skills.
  • Must be proficient in Microsoft Word and Excel.
  • Excellent communication skills, both verbally and written.
  • Ability to meet specific deadlines & prioritise effectively.
  • Accuracy and attention to detail with high organisation.
  • Team player but also able to work on own initiative.
  • Background in a Customer Service environment and the Automotive industry ideal.
  • Ability to innovate processes to improve efficiency.