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Engineering Technical Author

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Salary: Market related

Location: Warwick, Warwickshire

Job Type: Contract

Date Listed: 18 Sep 2018

Reference: 3847 - Apex SG

Our client is a well-established International Product Development business that combine technology, usability and design solutions for a wide range of prestigious clients across the world. You would be part of an experienced team pushing the boundaries and striving for excellence to deliver quality results for their clients.

Job Purpose:

  • To create ‘best practice’ repair methods and the accurate application of associated service repair times for Workshop Repair Manual (WSM), Technical Service Bulletin (TSB)’s, Update Prior to Sale Documents (UPS)

Main Responsibilities:

  • Work with Engineering to review the suggested service procedures and make sure they meet the required standard of repair and resolution
  • Validate and identify process improvements on current published ‘Remove and Install’ procedures for all agreed service repair level components
  • Develop illustrations in the style and format required to support service repair procedures
  • Support validation technicians with the validation of all repair procedures, including those that are complex or not easily defined / developed via CAD utilisation alone to better understand the repair procedure
  • Ability to convert technical engineering content and author into clear and concise English in accordance with customer authoring standards / guidelines. In doing so, applying the Terminology Lists guidelines at all times
  • TSBs to be developed / modified with maximum utilisation of WSM references.
  • Manage allocated / assigned TSBs from creation, through sign off stages, and onto publication in the WSM
  • Presentation of information using graphical techniques (Adobe Illustrator, CAD, etc), text authoring tools, accessing the internet 

Person Specification:

Essential:

  • Agricultural/HGV/Yellow Goods/Automotive/Rail Experience, with a strong technical background
  • IT and computer literate, ability to learn new systems quickly and efficiently. Must have experience in working with Microsoft Word, Excel, and Outlook software (ideally at intermediate level)          
  • Experience in working individually, within a team, and communicating effectively with the customer (previous experience working in a customer facing role)
  • Capable of managing and prioritising workload and working to tight deadlines (in some instances being flexible in working hours if / when required)

Desirable:

  • Experience in Agricultural repair processes / technical authoring
  • Experience in using illustrative software (Adobe Illustrator, CAD, etc.)
  • Suitable qualifications with excellent verbal and written English skills
  • Capable of working remotely on customer site
  • Full / Clean Driving Licence