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Engineering Customer Service Technician

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Salary: £28k - 31k per year

Location: Buckingham, Buckinghamshire

Job Type: Permanent

Date Listed: 26 Aug 2021

Reference: 5016

Engineering Customer Service Technician required to join a well-established company based in Buckingham on a permanent basis, paying up to £31,000 per year dependant on experience.

Our client is a world leader within the automotive industry and is now seeking an Engineering Customer Service Technician to join their team.

Benefits include 25 days annual leave, non-contractual 5% bonus eligibility, Axa private healthcare and Healthshield cashback scheme.

You will be responsible for providing technical support and guidance to regional client teams, to a global distributor network and end users of specialist equipment via the Technical Help Desk.

ENGINEERING CUSTOMER SERVICE TECHNICIAN DUTIES:

  • Fault find technical issues, remotely (telephone, email, live chat, skype, TeamViewer etc.) guiding technicians through complex diagnostics to a fast resolution.
  • Investigate reported bugs and other customer issues, working closely with engineering and quality teams within the business to find and provide solutions
  • To record all communications & after sales needs in a cloud-based ticketing system. Including Technical Enquiries, Warranty transactions, Shipping, Returns, Quotations, Repairs & Invoicing.
  • The investigation and repair of equipment returned as and when required
  • Regularly review open enquiries with customers/distributors & internal teams to ensure they are actively updated and progressed to meet response & closure targets.
  • Produce and maintain technical content to be published in an online Technical Help Centre (documents, videos, etc.)
  • Produce and distribute Customer Technical Bulletins.
  • To assist with the testing, introduction & release of new products when required.
  • To assist as required in conducting customer training.
  • To support the out of hours on call rota.
  • Occasional travel to customer sites may be required

THE IDEAL ENGINEERING CUSTOMER SERVICE TECHNICIAN CANDIDATE:

  • A background in field service &/or technical help desk work dealing with external customers
  • Comfortable using IT systems (e.g., video calls, email, CRM databases)
  • A relevant engineering qualification or qualified by experience
  • Ideally an understanding of pneumatic and/or hydraulic Engineering
  • Reading, understanding & interpretation of technical assembly drawings
  • The ability to fault find and visualise technical problems
  • The ability to positively interact with customers at all levels of skill
  • Can communicate effectively at all levels both internally and with customers.

Hours – 37.5 hours per week

To learn more about this exciting opportunity, please apply today, or call Sarah on 01926 424154.