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Customer Support Coordinator

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Salary: Market related

Location: Coventry, West Midlands

Job Type: Permanent

Date Listed: 03 Apr 2024

Reference: 6512 - SW

Customer Support Coordinator
8.30 am – 5.00 pm (Flexible hours after training period - e.g., 8.00 am – 4.30 pm)
Competitive salary + Quarterly Bonuses based on company performance + other benefits
Hybrid remote: 4 days in the office and one day working from home (following initial probation period)

As a result of business growth, an exciting opportunity has become available for a Customer Support Coordinator to join an international engineering business, based in Coventry, on a permanent basis, offering great career development opportunities.

Reporting to the Order Management Leader, the Customer Support Coordinator will play a crucial role in supporting and managing customer expectations. The primary responsibility of this role is to look after customer accounts but with a particular focus on logistics, freight forwarding and exports. Focusing on tracking and monitoring the customer orders through the business.

Whilst not essential, the ideal candidate will have some background or experience with customs, exports or freight forwarding. In addition, a strong academic background along with at least two years of work experience are highly desirable for this role.

Key Responsibilities of the Customer Support Coordinator:

  • Serve as the primary day-to-day customer point of contact, ensuring proactive communication on all order-related matters to provide an exceptional customer experience.
  • Actively review and manage the company order book, proactively ensuring on-time delivery performance targets are met.
  • Handle customer inquiries and requests professionally, using problem-solving skills to address delivery or invoice challenges and implement corrective actions to prevent reoccurrence.
  • Maintain accurate and up-to-date records in relevant databases
  • Focus on efficient process management along with order flow and invoicing processes.
  • Demonstrate a flexible approach to tasks and special projects, actively seeking improvements to enhance organisational efficiency and customer experience.
  • Actively participate in team meetings, contributing ideas and initiatives.
  • Collaborate in cross-functional team meetings.
  • Undertake additional duties as required to support the organisation's goals.

Key Skills of the Customer Support Coordinator:

  • Demonstrates the ability to work independently and as part of the team
  • Relevant experience in building and nurturing customer/supplier relationships
  • Strong problem-solving skills
  • Strong education background with a desire to learn and develop
  • Proficiency in Microsoft packages e.g. Excel, Word and Outlook
  • Adaptable and flexible in approaching tasks and working in different situations.
  • Ability to work collaboratively with colleagues

To show your interest in this Customer Support Coordinator role please Apply Now with a copy of your CV, should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.

Customer Support Coordinator