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  • We are Apex Recruitment Services

    Your next career move could be just one click away

Customer Services Account Manager

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Salary: £19k - 23k per year

Location: Warwick, Warwickshire

Job Type: Permanent

Date Listed: 13 Aug 2018

Reference: 4136

We are currently recruiting for a Customer Services Account Manager to join our client, a European leader within their field with their UK head offices based in Warwick. Priding themselves on innovation, quality and reliability, they are now looking for a Customer Services Account Manager to join their team. 

This position will be responsible for managing all queries in relation to orders, delivery, availability and general enquiries whilst providing exceptional customer service and support throughout the whole process.

Key responsibilities:

  • Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
  • Contribute and support the team with daily workload through taking calls, responding to emails and sales order processing through the relevant ordering systems
  • Talk to customers at a variety levels from B2B to B2C and have the ability to talk their language
  • Ensure that orders are processed to a high degree of accuracy and in a timely manner
  • Monitor orders, release those blocked and push through to completion
  • Taking ownership and resolving queries in a timely and efficient manner
  • Keep accurate records of discussions or correspondence with customers
  • Log customer queries and complaints via internal systems and follow through to completion
  • Escalate issues to the team leaders for resolutions, when required
  • Provide pricing and delivery information in a timely manner
  • Deal with general enquiries relating to product information, identification and availability
  • Taking ownership of own administration
  • Drive continuous improvement within the business
  • Contribute to continuous improvement ideas through team leaders