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Customer Service Coordinator

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Salary: £24,960 per year

Location: Warwick, Warwickshire

Job Type: Contract

Date Listed: 11 May 2022

Reference: 5398 - SW

Customer Service Coordinator

Location: Warwick

Initial 6-month contract basis  

Salary: Up to £24,960 dependent on experience

Hours: 37.5 hours per week  

Customer Service Coordinator

An exciting opportunity to join a global organisation within the automotive industry as a Customer Service Coordinator has arisen.

The role would be working 37.5 hours per week, with flexible start and finish times available

This position would be offered on an initial 6-month basis, but with the potential for future opportunities due to the size and growth within the business.

The Customer Service Coordinator role benefits from a salary of £24,960 per annum, dependant on experience.

As the Customer Service Coordinator, you will be the operational customer liaison for customers issues related to Orders, Shipments, Product Availability and Logistics.


  • To provide customers with regular updates and information related to order status, product availability, shipments, returns and support to maximize sales; liaise with supply chain and logistics to provide recovery plans when parts are delayed.
  • Ensure accurate order load, verify orders are received and processed as expected, and that all orders adhere to Legal requirements
  • Support in identifying pricing / credit issues and follow up for resolution
  • Manage shipment preparation and liaise with warehouse for pick/pack and dispatch of goods to customer, ensuring compliance with customer / legal requirements
  • Co-ordinate the processing of Goods Returns & Stock Cleanse requests, ensuring appropriate approvals
  • Ensure electronic messaging is processed correctly (interfaces to warehouse, messages to/from Customers) related to customer’s orders/dispatches/billing
  • Support sales forecasting process, with information related to orders & shipments
  • Manage and report customer complaints, and ensure timely feedback and resolution
  • Analyse customer availability, route cause and co-ordinate action plans to resolve issues
  • Provide 1st level product information to customers
  • Manage the issuing of Long-Term Supplier Declarations, in line with legal & Corporate Policy.


  • Be able to demonstrate excellent communication skills
  • Have analytical skills
  • IT literate with Microsoft office knowledge
  • Be a team player with strong interpersonal skills with the ability to lead and collaborate with other functions and ensure strong working relationships are built across the business.
  • Strong drive for results and driven by achieving/exceeding predetermined company targets
  • Highly numerate and computer literate - knowledge of SAP/EDI and Excel is desirable
  • Exceptional judgement – knowing when to escalate and when to deal with an issue directly
  • Experience of the Automotive Industry, preferably within Aftermarket business processes is desirable 

To learn more about this exciting opportunity, please apply today, or call Sarah on 01926 424154.